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Xerox Business Services

J O B  I N F O R M A T I O N
Title:Learning and Development Senior ConsultantSalary:Open/flexible - 0
City:Chicago Location: IL
Category:P & CPosted: 12/18/2013
P O S I T I O N  I N F O R M A T I O N
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.


Training and Development Senior Consultant Position Description

Under direction of consulting director, develops and maintains working relationship with assigned business area to provide necessary learning solutions and leverage resources (tools,

budgets, knowledge, technology) to meet priority needs. Designs, develops and

recommends and implements learning and knowledge management solutions.

Performs a combination of the following duties according to departmental guidelines:

Conducts needs analyses, designs and develops various learning solutions

including curricula, certification processes, performance support tools and job aids, instructor

led training, web based training, blended learning programs, and meeting facilitation.

Researches internal/external vendors and products for integration into training

programs and plans.

Acts as vendor relationship manager to ensure quality, timeliness and cost standards are


Creates, manages, and monitors learning project plans for assigned clients.

Creates, monitors, analyzes and reports metrics to measure impact of training


Facilitates training programs, evaluates training programs and provides training program feedback to trainers and management.

Ensures adherence to training budgets.

May lead development, coordination and distribution of training communications.

Additional Responsibilities:

May conduct special projects and training as assigned.

Performs other essential duties as assigned.


Bachelor's Degree in related field or equivalent with professional designation.

Recent experience delivering technical training in a commercial property/casualty insurance company required.

Prior experience working as an underwriter for a commercial property/casualty insurance company required.

Strong knowledge of learning design, instructional methods and training techniques

including curriculum design principles, adult learning and blended learning theory and strategies,

and the design and integration of online and other performance support tools into

on-the-job use.

Solid knowledge and perspective on underwriting products, processes and procedures; underwriting experience preferred, especially in commercial lines.

Experience developing training for a variety iniativies, including new strategies, changes to business processes, and large-scale technology implementations.

Proven ability to translate strategic goals into appropriate training and development program


Proven analytical skills.

Solid presentation, written and verbal communication skills with the ability to effectively

interact with internal and external business partners.

Strong organizational skills and the ability to effectively manage multiple projects.

Strong project management skills.

Knowledge of Microsoft Office Suite and other business related software.

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to


Virtual/work from home? No

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